Meet every agent in the system.
Each agent is a specialized AI trained for a specific role. They share a common knowledge base about your company but have distinct personalities, conversation flows, and objectives.
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Aida — Lead Dispatcher
The primary outbound dispatch agent. Aida calls brokers, asks for their rate, negotiates using floor/target/max logic, and books loads. She handles rate con requests, sends follow-up emails, and logs everything in your TMS. Activates automatically when a new load enters your pipeline or when you enable her on a lane.
“Hi, this is Aida with Midwest Freight. I’m calling about the Chicago to Atlanta lane. What are you paying today?”
💼
Alex — Carrier Sales
Handles outbound carrier acquisition calls for brokerages and 3PLs. Alex contacts carriers from prospect lists, qualifies their equipment and lanes, collects carrier packets, and schedules onboarding. Designed for companies building their carrier network. Activates during outbound sales campaigns.
“Hi, this is Alex. I’m reaching out from VAU0 Logistics. We have consistent freight on the I-65 corridor. What kind of equipment are you running?”
🎯
Sarah — Driver Recruiting
Handles inbound calls from drivers responding to job postings. Sarah qualifies CDL class, endorsements, experience, accident history, and availability. She explains pay structure, home time, equipment, and benefits. Qualified drivers are transferred to your recruiter or booked for an interview. Activates when a driver calls your recruiting line.
“Thanks for calling! I’d love to learn more about your experience. How many years have you been driving, and what class CDL do you hold?”
📋
Monica — Onboarding Support
Guides new drivers through the application process step by step. Monica helps with portal registration, document uploads (CDL, medical card, MVR), insurance forms, and direct deposit setup. She answers common questions about orientation, equipment, and first-week logistics. Activates when a new driver is in the onboarding pipeline.
“I see you’re still missing your medical card upload. If you go to the Driver Portal, click Documents, and upload a photo of the front and back — I’ll verify it right away.”
🛠
Ryan — Technical Support
Handles inbound support calls about the VAU0 portal, driver app, ELD devices, and GPS tracking. Ryan can walk callers through login issues, app installation, ELD pairing, document uploads, and dashboard navigation. He escalates complex technical issues to your team with a full summary. Activates on inbound support calls.
“Let’s get that ELD paired. First, make sure Bluetooth is enabled on your phone. Then open the ERETH app and tap ‘Connect Device.’ Do you see a device name starting with ELD?”
📣
Blake — Outbound Campaigns
Runs large-scale outbound call campaigns for driver recruiting. You upload a list of driver phone numbers, set a script and qualification criteria, and Blake calls through the list automatically. He tracks who answered, who was interested, who needs a callback, and who declined. Campaign results are available in your dashboard in real time.
“Hi, this is Blake calling from VAU0. I saw your profile on our driver network. We have OTR positions with dry van available this week. Would you be interested in learning more?”
🌙
Morgan — After-Hours Outreach
Handles overnight and weekend recruiting calls. Many drivers are only available to talk after their shift ends — often between 7pm and 10pm local time. Morgan calls during these windows, qualifies interest, and schedules next-day callbacks with your recruiter. She is configured to respect Do Not Call hours by time zone.
“Hey, I know it’s evening and you’re probably just getting off the road. I’ll keep this quick — we have regional runs in the Southeast. Would tomorrow morning work for a longer conversation?”
💬
Elena — Customer Service
The front-line inbound agent. Elena answers general inquiries, determines what the caller needs, and routes them to the appropriate specialized agent. She handles questions about company services, operating areas, and general information. If no specific agent is needed, Elena resolves the inquiry herself. Activates on every inbound call as the first point of contact.
“Thank you for calling VAU0. My name is Elena. How can I help you today? If you’re a driver looking to apply, I can transfer you to our recruiting team right away.”
🇪🇸
Carlos — Spanish Language Agent
Handles all calls in Spanish. Carlos covers dispatch, recruiting, onboarding, and support for Spanish-speaking drivers, brokers, and partners. He has the same knowledge and capabilities as the English-language agents but communicates entirely in Spanish. Activates when a caller requests Spanish or when the system detects Spanish speech.
“Gracias por llamar a VAU0. Me llamo Carlos. ¿En qué puedo ayudarle hoy? Si desea información sobre oportunidades de trabajo, puedo asistirle ahora mismo.”
📚
Taylor — Admin Support
Assists with internal operations. Taylor handles calls related to insurance certificates, carrier packet requests, W-9 form submissions, and vendor onboarding. She can pull up carrier profile information and walk callers through administrative processes. Activates when calls are flagged as administrative or operational in nature.
“I can send you our insurance certificate and W-9 right now. What email address should I use? I’ll have those over to you within the next two minutes.”
🔄
Jordan — Overflow & Backup
Handles peak volume when other agents are on calls. During high-traffic periods (Monday mornings, end-of-quarter, holiday weekends), Jordan picks up overflow calls so no caller waits. He is trained across all departments and can handle dispatch, recruiting, or support calls depending on what’s needed. Activates automatically when call volume exceeds normal capacity.
“Hi there! It looks like we’re pretty busy right now, but I’m here to help. What can I do for you today?”
