This Refund and Cancellation Policy governs refunds and cancellations for purchases made through VAU0 Tire Direct, operated by VAU0 LLC, a New Mexico limited liability company.
Your reservation deposit is fully refundable if you cancel before VAU0 places the supplier order with the manufacturer. During this period:
To request a cancellation and refund:
Once VAU0 places and confirms the supplier order, deposits are non-refundable. VAU0 will notify all active preorder holders by email when the supplier order is placed. At that point:
This policy applies regardless of the reason for cancellation, including change of mind, business changes, inability to pay the balance, or delays in container arrival.
2.1 Failure to pay the remaining balance within seven (7) calendar days of the Balance Due Date results in order cancellation and permanent deposit forfeiture.
2.2 VAU0 will send reminder notifications at three (3), five (5), and seven (7) days from the Balance Due Date.
2.3 If you anticipate difficulty paying by the Balance Due Date, contact VAU0 at office@vau0.com before the deadline. VAU0 may, in its sole discretion, grant a written extension.
2.4 Forfeited deposits are not subject to chargeback or dispute under the terms accepted at checkout. Initiation of a chargeback after deposit forfeiture may result in permanent account termination and referral to collections.
3.1 Refunds of full balance payments are not available except in cases of:
3.2 Requests must be submitted in writing to office@vau0.com within forty-eight (48) hours of pickup with supporting documentation, including photographs of any alleged defects.
4.1 Federal Excise Tax collected under IRC §4071 is remitted to the IRS and is non-refundable by VAU0 in the event of order cancellation, except where VAU0 has not yet remitted the collected FET and a cancellation occurs prior to remittance.
4.2 FET refunds, where applicable, will be processed at VAU0's discretion and in compliance with IRS regulations.
5.1 If you receive tires that are damaged or do not match your order, you must notify VAU0 within forty-eight (48) hours of pickup by emailing office@vau0.com with:
5.2 VAU0 will investigate and, at its sole discretion, offer:
5.3 Tires that have been mounted, installed, or otherwise used are not eligible for return or refund under any circumstances.
VAU0 will respond to refund requests within two (2) business days.